The Student Services Department had the distinct opportunity to participate in an enriching workshop focused on reinforcing our commitment to a customer-centric approach. The session, led by Mrs. Tshepiso Scheffers, Head of Private and Personal Banking at FNBB, Mrs. Borethe Mogwe, CVP Manager of Personal Banking, and our Provost, Dr. Tiro Mampane, addressed key topics vital to enhancing the student experience.

The workshop covered essential areas such as customer service excellence, creating exceptional experiences, and implementing effective strategies to improve student retention. As a specialized healthcare institution, we remain dedicated to providing personalized, high-quality services to our students, ensuring their needs are met with the highest level of care and attention. The insights gained from this session will empower us to continue delivering outstanding service and cultivating lasting relationships with our students.